After the download has completed, click the ‘Downloads Icon’ in your browser or Ctrl-J, then Hover over the download and click the ‘folder’ icon (Show In Folder).
In the Windows Explorer view of the downloads folder, right click the ONGAACAM_SUPPORT.bat file and select Run As Administrator
Windows or other antivirus software may prompt you not to run ‘unrecognized’ apps. Click More Info or Run anyway.
As the app runs it will download the remainder of the required information before starting the application.
The application may pause twice shortly after the transfer stage. Press the spacebar to advance immediately.
Your local firewall software may prompt whether to allow this application to access the network. Since this is a communications application, network access will be required. Select Allow Access
The client should now be started.
Please provide the ID for ‘Your Desktop’ found on the left side of the screen to the support agent.
When the agent connects to you you will see a second popup, press accept.
